“Inspiring and empowering”
“A must-read for anyone who believes in the power of reform and the dignity of care“
“Not only a pleasurable read, but an important book“
“A rare survivor’s story“
“A brilliantly crafted jeremiad for the modern age“
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InHumana: An American Healthcare Story tells how an only child was conscripted into a war with a soulless monstrosity that repeatedly tried to throw his widowed mom’s life away with the surreptitious aid of unregulated artificial intelligence.
Jeremy White poignantly illustrates the untold harm silently inflicted on countless patients and providers by forcing healers to operate in an unforgiving economic jungle.
Thom Hartmann, radio host and New York Times bestselling author of The Hidden History of American Healthcare: Why Sickness Bankrupts You and Makes Others Insanely Rich
Months after a stroke and two seizures robbed author Jeremy White’s mom of use of her right side, a federal judge ruled her the victor of their war against Humana for wrongfully denying critically needed care. Their battle, which involved multiple hearings and appeals, is one that fewer than 10 percent of denied Medicare Advantage Plan members like her bother fighting, despite a 90 percent success rate for appeals. A Pulitzer-nominated investigation and two class-action lawsuits—one against Humana, another against UnitedHealth and its co-defendants—would eventually demystify Humana’s wanton gaslighting by revealing the shocking truth behind their inhumane decisions.
If you have ever faced healthcare challenges or cared for a loved one, you will find this memoir with timely commentary on the current US corporate, governmental, and healthcare landscape both inspiring and empowering.
Eleanor Bloxham, author and CEO of The Value Alliance
Listen to Jeremy’s latest interview (parts 1 & 2)
An unflinching reminder that real people pay the price when healthcare becomes a business. A must-read for anyone who believes in the power of reform and the dignity of care.
That Librarian author Amanda Jones, 2021 School Library Journal Librarian of the Year
InHumana is a timely examination of the medical-industrial complex from the belly of the beast that explores what it means to be human and eviscerates the farce of corporate personhood. White’s genuine humor buoys heavy topics and hard-learned lessons about a nebulous appeals process. His epilogue — which addresses “Deny,” “Defend” and “Depose” — was prompted by a surge of interest in InHumana following the assassination of UnitedHealthcare CEO Brian Thompson.
• 3.4 million (7.4% of) prior authorization requests were denied by Medicare Advantage plans in 2022.
• Fewer than 10% of denials are appealed.
• 90% of appeals are successful.
• 33 million-plus Americans are enrolled in Medicare Advantage (more than half of all Medicare beneficiaries), with nearly half of them as members of plans offered by either Humana or UnitedHealthcare.
InHumana is a brilliantly crafted jeremiad for the modern age, one that all who fancy themselves political or medical leaders should read and take to heart.
Avrel Seale, author of With One Hand Tied Behind My Brain: A Memoir of Life After Stroke
Jeremy originally hoped InHumana would encourage seniors to stick with traditional Medicare to avoid AI-driven denials, but the Trump administration’s new WISeR pilot program means that millions of traditional Medicare beneficiaries in six states (NJ, OH, WA, TX, AZ, OK) suddenly face that very scourge for a host of common medical treatments, starting January 1, 2026. Critics have deemed WISeR “AI death panels” for seniors, particularly because the government’s tech partners stand to directly profit from the denials.
InHumana is a rare survivor’s story that offers a human face for typically faceless insurance denials.
Sean Illing, author and host of The Gray Area podcast
Since the pilot program requires zero congressional approval, WISeR represents the slow-boil method of achieving one of Project 2025’s main goals. US Senator Patty Murray, of Washington, described it as a “backdoor move” to privatize Medicare in a way that draws minimal attention. Six members of Congress, including two physicians, have introduced the Seniors Deserve SMARTER (Streamlined Medical Approvals for Timely, Efficient Recovery) Care Act to repeal the WISeR model.
You don’t want to have this experience, but you’re smart if you read this book and share it.
Miki Pfeffer, author of the award-winning Southern Ladies and Suffragists